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Website Performance Benchmark & Customer Research
As part of the vic.gov.au redevelopment, it has always been important to us that our new site functions the way that you, our visitors, want and need. So therefore quality user and behaviour research...
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Website Performance Benchmark & Customer Research – Stage 1
Before we began the redevelopment work on vic.gov.au we conducted our Stage 1 testing. In August 2011, the results came in and we were really happy to be able to establish a performance and...
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Going mobile
Mobile traffic to vic.gov.au has increased dramatically over the past two years. These days we average 14% of all visits to the site from mobile devices whereas last year that figure was 10% and only...
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Website Performance Benchmark & Customer Research – Stage 2
In November 2011, the results came in for Stage 2 of our user testing. We were eagerly anticipating these results because our two proposed designs for the home page and search results page were going...
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Show me the Mobile!
One of the new features on the upcoming redeveloped vic.gov.au will be a showcase of mobile apps developed by the Victorian Government. We want to make it easier for you to explore the range of mobile...
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Vic Gov twitter feeds
Twitter is rapidly becoming a big part of how we share information with each other. There are currently about 145 twitter accounts across the Victorian Government so that’s a lot of conversation...
View ArticleResponsive web design
Presentations to the Victoria Online Seminar Series, Thursday 22 November 2012. Visit the eGovernment Resource Centre. With increasing amounts of web traffic coming from a wide variety of devices, it...
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Decent and cost-effective?
In November 2012, the UK government launched their new www.gov.uk website. The design is clean and simple which we think is a good thing. It is interesting to note that while the new UK website does...
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Website Performance Benchmark & Customer Research – Stage 3
Stage 3 testing occurred during July 2012 as we had a functional website with our new search engine working in a User Acceptance Testing environment. Our new home page (see image below) features the...
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Extreme makeover for vic.gov.au
Do you like our new site? We do. The new vic.gov.au doesn’t just look more beautiful, it has had a radical functionality overhaul. An obvious and smartsearch function, catalogue of Victorian...
View ArticleCitizen-focused websites
The new vic.gov.au website is a citizen-focused website. Our new focus on search and our powerful search tool makes it easier for citizens to find the information that they require. I came across...
View ArticleSocial Media Directory – LinkedIn now available
The vic.gov.au Social Media Directory has now added LinkedIn. So far, we have listed 3 Victorian Government LinkedIn accounts. The Social Media Directory provides links to social media across Victorian...
View ArticleGrants Victoria
Victorian businesses and citizens can access information about all Victorian Coalition Government grants through a new consolidated grants portal - Grants Victoria. Grants Victoria provides a central...
View ArticlePolishing the virtual front door of government
Guest Post, by Despina Babbage, Information Victoria, Department of State Development, Business and Innovation, October 2013. Almost two years ago I wrote on the topic of Renovating the Government...
View ArticleMobile testing of the vic.gov.au site
In March 2013, we launched a re-designed vic.gov.au website using responsive design that adapts to mobile devices. Between 25th July and the 2nd August 2013 we conducted a round of mobile website user...
View ArticleMobile access to vic.gov.au – what devices are our visitors using?
We are constantly working on improving access to our www.vic.gov.au site for our visitors using mobile devices (both phone and tablet). Our audience analysis tells us that 15.2% or our visitors access...
View ArticleGreat user experience on Ontario
We love the new Ontario website. Features include: prominent search box, fat footer for easy navigation, clean look and feel, minimal content on home page, responsive design and use of sidebar for...
View ArticleConsultations
We have added a new section on the vic.gov.au website – Consultations. All consultations from Victorian Government departments and agencies are listed alphabetically. You can also filter by Category,...
View ArticleRecent site changes on vic.gov.au
You may have noticed some subtle changes on the vic.gov.au website: Victorian Government text in header – we have made it obvious for the user that they have reached the Victorian Government website;...
View ArticleHotlines
The vic.gov.au website has published a new hotlines page. This page lists a range of hotlines from various Victorian Government departments and agencies. To access the page, click on the ‘Hotlines’...
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